Customer Services Advisor / Sales Support Executive

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Job description:

A challenging and rewarding role in a dynamic international environment to provide a comprehensive sales and customer support function, assuming responsibility for the efficient running of the sales administration function in line with the Company’s Quality Management System. Reporting to the National Account Manager and working in a busy office environment, responsibilities and tasks will include:

* To answer incoming enquiries, establishing the customer’s needs and converting these into sales
* Telephone account management, responding to customer enquiries and processing orders both over the telephone and online via email and e-support web based system
* To complete all necessary inquiry and Rental Agreement administration accurately and neatly (database and hard copy as appropriate). .
* To ensure that all quotations are up to date and are dispatched to the client on a same-day basis.
* To ensure activity reports are provided to Head Office as necessary.
* To remain friendly, polite and efficient at all times to ensure that the Company’s goal of total customer satisfaction is achieved at all times for both clients and company personnel.
* New open plan bespoke office environment with excellent facilities.
* Hours of work will be 9.00am- 5.30pm Mon- Fri.

Essential requirments:

* Excellent spoken and written English
* Pleasant telephone manner
* Good IT skills – MS Office
* Good communication skills
* Attention to detail
* Enthusiastic
* Flexible and adaptable

Additional requirments:

* French, Spanish or Russian language skills would be an advantage though not essential
* Experience in an office or communications environment

About the company:

* The Company was founded in 1993 to provide a range of specialist short-term rental solutions of voice and data communications to corporate clients. They also have a division that provides a range of international prepaid SIM cards for anyone who is travelling and wishes to save money on the mobile phone call costs.
* From Headquarters in York, England, the Company quickly expanded its global services with operations in London, North America and Europe. They are a market leader in the international mobile rental market, working with corporate clients, wireless operators and affinity partners.
* By specializing, they have been able to focus on delivering service excellence to meet or exceed customer expectations. Continuous investment in its people and systems has enabled them to develop their services portfolio to include a range of innovative wireless rental solutions and outsourcing programs.

Internship placement location:

* Located just on the outskirts of the historic city of York.
* York has a wealth of attractions, being one of the leading tourist destinations in the UK. With excellent train services (to Edinburgh and London direct) and easy access by road to Leeds, the Yorkshire Dales and East Coast, we are well situated providing a interest for a wide cross section of people.

Remuneration:

A training allowance of £600 per month will be provided to assist with accommodation and subsistence costs.